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Welcome to Services de santé de Chapleau Health Services !

Services de santé de Chapleau Health Services is an integrated healthcare provider that includes the Chapleau General Hospital, the Bignucolo Residence, Turning Point, Cedar Grove Apartments, the Chapleau Medical Centre, Foleyet Nursing Station and the Between Friends Shop.

7th Annual Golf Tournament

On June 25th 2016 golfers converged on the Kebsquasheshing Golf Course to raise funds for the campaign for better ultrasounds. Thanks to these men and women and many generous sponsors over $7,000 was raised for the Ultrasound Campaign!

Click here for details.

Improving Cancer Services

A recent Canadian Cancer Society study predicts that during the 25-year period between 2005 and 2039 the number of cancer patient is expected to double for patients 65 years of age and above. By knowing this information now it allows us to plan for tomorrow. The hospitals goal is to partner with Cancer Care Ontario to provide Oncology Services to patients in our community needing chemotherapy and to provide palliative care services to those needing it at the end or their life.

Click here for more details.

New Palliative Care Suite

Staff at Services de santé de Chapleau Health Services unveiled the facility's new palliative suite on May 29, 2015. Click here for details.

New X-ray

In order to address patient mobility and accessibility issues and improve quality imaging Services de santé de Chapleau Health Services diagnostic imaging department has recently acquired a new state-of-the-art X-ray unit to replace a system that was 15 years old. The new system offers impeccable image quality for all types of X-ray exams and an elevating table for quick and easy patient positioning.

In photo from left to right: Dr. Kendra Saari, Chief of Staff; Tracy Martel, Diagnostic Imaging Technologist; Gail Bignucolo, Chief Executive Officer.

Drop Off / Pick Up Zones at Services de santé de Chapleau Health Services Entrances

SSCHS is committed to ensuring our services are safe and accessible to everyone requiring our assistance. SSCHS provides two areas where patients can be dropped off or picked up. These zones are located at the main entrance of the hospital for patients/ visitors and the side entrance for emergencies.

For the safety of those picking up or dropping off patients/visitors, parking in the front of the main hospital entrance and the side emergency entrance is strictly prohibited. Patients/ visitors may be dropped off or picked up but then the driver must park in the visitor parking lot. The drop off/ pick up zones must be kept clear for Ambulance, Fire, and the Handi-Transit bus so as to ensure the safe flow of traffic.

If a hospital staff requests for you to move your vehicle to the correct parking area, please comply. Vehicles may be towed from the Hospital at any time if they interfere with the safety of our patients and the safe operation of traffic at SSCHS.

Thank you for your cooperation.

Chapleau Health Services is now Smoke-Free!

As a health care organization, our primary focus is the health of our community and it's for this reason that smoking is no longer permitted anywhere on SSCHS property. This includes Chapleau General Hospital, Chapleau Medical Center, Bignucolo Residence Courtyard, and areas previously designated as smoking areas. The smoking ban also includes parking lots and personal vehicles parked on SSCHS property. All patients, visitors and staff members are required to leave the hospital property entirely, if they wish to smoke.

Violators of the policy may be asked to leave the property and also may be given trespassing orders if they do not comply with the policy. All nurses at the Family Health Team are trained to offer the "STOP" smoking cessation program to rostered patient. Community members who are not rostered with the Family Health Team are encouraged to see their family doctor regarding options that may help them in their efforts to quit smoking.

We thank everyone for your support in maintaining a healthy, smoke-free environment.

For more information, please email

Chapleau Health Services Receives High Marks on Quality

Services de santé de Chapleau Health Services (SSCHS) received great news from Accreditation Canada. We earned the highest possible rating "Accredited with Exemplary Standing" award from the national organization. During the three-day survey in late November, we met 1166 of the 1173 standards and criteria we obtained an overall score of 99.4%.

"This survey is a real measure of how far we have come and how our teamwork is paying off. It is a milestone in our ongoing journey towards safe, high quality care that everyone in our organization contributes to and can take great pride in achieving. As a small organization, with limited financial and human resources, achieving exemplary standing is an incredible feat, and I am thankful to be able to work with such dedicated staff" said CEO Gail Bignucolo.

"As Board Chair, I am extremely proud of all the efforts put forth by all our staff and my fellow board members in this process," states Board Chair Denise Portelance-Godin.

Accreditation is a rigorous two part evaluation process whereby SSCHS performs a self-assessment survey on how well the organization is meeting Accreditation Canada's standards followed by an on-site evaluation. The external surveyors conducted an on-site assessment to verify that Accreditation Canada's requirements are being met. The surveyors assessed the organization's leadership, governance, clinical programs and services against Accreditation Canada requirements for quality and safety. The standards identify policies and practices that contribute to high quality, safety and effectively managed care.

An excerpt from the accreditation report reads: "Although this is a small organization with a total of approximately 100 employees, it is a complex organization that offers acute care services, long-term care, independent living services, adult mental health services, a nursing station and a medical clinic. Continuing to provide safe and quality services in the context of insufficient funding and staffing shortages is an ongoing challenge for this organization."

Anne Morris, Director of Clinical Services, stated that "The accreditation process follows a 3 to 4 year cycle and our goal will be to keep up the momentum moving forward. We want to continually work on quality projects to align with national standards and best practices to provide safe, quality care to the community we serve."

Accreditation Survey Report  (2013)

Volunteer Drivers Needed

Services de santé de Chapleau Health Services Seniors Transportation program is recruiting now for volunteer drivers.

The purpose of the program is to provide seniors in the community of Chapleau with transportation to out of town medical appointments in a program owned vehicle.

Volunteer drivers will initially be required to take a one day mandatory training program on policy, procedures and transportation legislation. Ongoing training may be required periodically.

Qualifications needed for these positions are;

  • Must hold valid Class G Ontario Driver's License with a minimum of 3 years driving experience
  • Must have an excellent driving record with less than 4 demerit points
  • Must be available to drive during the daytime and some evenings
  • Training in Emergency First Aid, or be willing to acquire it
  • Must be able to clear a criminal reference check
  • Provide proof of up to date immunization and Occupational Health clearance
  • Maintain client confidentiality

The time commitment would be on an "as needed basis" and cover travel out of town for the duration of an appointment. If you are interested in volunteering for this much needed program in your community please contact:

Darlene Trovarello
Canadian Red Cross, Wawa office
Toll free at 800-465-6551

Health Care Connect

For free and confidential health advice or general health information you can call Telehealth Ontario at 1-866-797-0000, 24 hours a day, 7 days a week. Nursing staff at the hospital cannot give health advice over the phone.

Where should I go when I need immediate and unscheduled care?

In Chapleau you have options:

For true emergency issues, please present to your nearest emergency department or call 911

If you are a patient of Drs. Doris Mitchell, Kendra Saari and Stephen Saari, and you have an urgent but not emergency issue; please contact The Chapleau & District Family Health Team at 705-864-0210 for same day access appointments.

The same day access service is available only to rostered patients of Drs. Doris Mitchell, Kendra Saari, and Stephen Saari.

If you are not currently a patient but would like to become one please contact 1-800-445-1822 to register or register online at

For your regular medical appointments (e.g. prescription renewals, general health checks, chronic disease management, etc.) please call your usual health care provider to book a regular appointment.

Patients of other physicians not listed above should contact that physician's office to get specific information about their patient access.

Scent-Free Policy

Services de santé de Chapleau Health Services is scent-free. Scented products contain certain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illnesses. We encourage visitors, employees and volunteers to voluntarily refrain from using scented products.

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