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Welcome to Services de santé de Chapleau Health Services !

Services de santé de Chapleau Health Services is an integrated healthcare provider that includes the Chapleau General Hospital, the Bignucolo Residence, Turning Point, Cedar Grove Apartments, the Chapleau Medical Centre and the Foleyet Nursing Station.

Services de santé de Chapleau Health Services announces new CEO

The Board of Services de santé de Chapleau Health Services is pleased to announce that following a rigorous search they have appointed Karen Hill as their new Chief Executive Officer.

Karen, a registered nurse, is a dynamic and effective leader with more than 18 years of operational and hospital leadership experience in Northern Rural settings. She has a Master of Science in Community Health Nursing, certification in Lean Training, and has completed the Community Health Executive Leadership Program from Rotman School of Management at the University of Toronto. She was most recently the Chief Nursing Executive and Executive Lead for Clinical Services at MICs Group of Health Services, with additional senior management responsibility for 126 long term care beds.

Her background includes extensive clinical and administrative experience in the care of seniors, professional practice models for regulated and unregulated care providers and in system improvement. She brings a unique understanding of how to build sustainable services for communities similar to Chapleau, with aging populations and high numbers of Francophone and Indigenous persons. She has led large-scale change initiatives and maintained a strong organizational focus on quality and patient safety.

We look forward to welcoming Karen to this new role when she begins her work with Services de santé de Chapleau Health Services on November 27, 2017.

The Board would also like to take this opportunity to thank Natasha Comte, Finance and Human Resource Manager, for the superb energy and capable dedication she has brought to the role of Interim-Chief Executive Officer. Natasha will continue in this role until Karen assumes her new post in late-November.

Denise Portelance-Godin
Chair, Board of Directors

You Can Make a Difference

Are you interested in sharing your patient experience to help others? SSCHS is seeking community members who have recently been a patient, used our services, or whose loved one was cared for at SSCHS, to partner with us as Advisors to share perspectives on what we do well and what we could do better.

Click here for details.

Chapleau CEO is ready for her next challenge

The Board of Services de santé de Chapleau Health Services would like to announce the departure of Gail Bignucolo as Chief Executive Officer effective August 18th, 2017. Gail's skills and expertise has earned her the position of Chief Executive Officer of the Georgian Bay General Hospital Midland, Ontario.

"During nearly a 17 year tenure, Gail has made tremendous contributions towards the success of SSCHS and is highly respected across the various health organizations where her input is sought on numerous health organizational concerns" says Denise Portelance-Godin, Board chair, SSCHS. "Gail's continuous dedication and commitment to quality, staff education and patient-safety has ensured our community receives high standards of care as conferred by Accreditation Canada.

Gail joined the hospital in 2000 as the Director, Finance and Corporate Services, then subsequently in 2002 was appointed as Chief Executive Officer. Under her leadership SSCHS was able to achieve numerous accomplishments such as: the expansion of the umbrella health services, the establishment of the Chapleau District Family Health Team, a four physician salary model, recruitment of three permanent physicians, nurse practitioner funding, aging at home services, upgrading of medical equipment and furniture, a much needed new roof, brought the hospital to a higher degree of technology, brought energy saving changes, and resolved the long- standing funding inequity.

"On behalf of the Board and staff, I wish Gail continued success in her new role and all the best in her future endeavours", said Denise.

SSCHS will immediately commence a process to appoint a new Chief Executive Officer to ensure a smooth transition to a new leadership.

Congregate Dining Event

A note of thanks to Padraic Taaffe and the Hospitality Class from École secondaire catholique Trillium for your partnership in re-introducing the successful Congregate Dining events that were held this spring. We look forward to a continued partnership in hosting the Congregate Dining program again this fall with our first event tentatively scheduled for September. Further details will be released in the coming months. Have a great summer!

Mental Health Week

May 1st to May 7th 2017 was the 66th annual Canadian Mental Health Association's (CMHA) Mental Health Week to #GETLOUD. This year's focus was on reducing wait times for services and reducing stigma associated with mental health. The staff at Turning Point were busy all week getting the word out about mental health. On Tuesday, May 2nd, Turning Point held their first open house and invited the public to see the office, meet the clinicians and learn about programs and services. During mental health week complimentary coffee, tea and snacks were made available for vistors, including a door prize.

SSCHS Revamps Senior Transportation Van Program

Services de santé de Chapleau Health Services (SSCHS) was recently approved as a designated Third Party Agency by the Ministry of Health and Long-Term Care under the Northern Health Travel Grant Program (NHTG). This designation will allow clients of the Senior Transportation Van to sign Section 4 of their Northern Travel Grant for the costs of the travel to be covered directly by the program.

Click here for details.

Drivers Needed

Services de santé de Chapleau Health Services is looking for two different types of drivers. Volunteer drivers for our Senior Transportation program to transport seniors to their out-of-town medical appointment, and paid drivers to transport non-urgent hospital patients to out-of-town medical appointments.

Click here for details.

Congregate Dining Program

The Congregate Dining Program is a subsidized sit-down meal and social provided for seniors. The program runs one day per week every two weeks at our Cedar Grove dining room.

Volunteers are needed to assist in setting up the dining room, accepting payments from participants, assisting in serving the plated meals (all cooking is done by a cook), and finally assisting with clean up. The whole process takes approximately 4-5 hours one day a week every two weeks.

This program depends on the assistance of volunteers in order to be delivered in our community. If you can volunteer, please contact Chapleau Health Services, at 705-864-3061 or and complete our volunteer orientation.

Improving Cancer Services

A recent Canadian Cancer Society study predicts that during the 25-year period between 2005 and 2039 the number of cancer patient is expected to double for patients 65 years of age and above. By knowing this information now it allows us to plan for tomorrow. The hospitals goal is to partner with Cancer Care Ontario to provide Oncology Services to patients in our community needing chemotherapy and to provide palliative care services to those needing it at the end or their life.

Click here for more details.

Drop Off / Pick Up Zones at Services de santé de Chapleau Health Services Entrances

SSCHS is committed to ensuring our services are safe and accessible to everyone requiring our assistance. SSCHS provides two areas where patients can be dropped off or picked up. These zones are located at the main entrance of the hospital for patients/ visitors and the side entrance for emergencies.

For the safety of those picking up or dropping off patients/visitors, parking in the front of the main hospital entrance and the side emergency entrance is strictly prohibited. Patients/ visitors may be dropped off or picked up but then the driver must park in the visitor parking lot. The drop off/ pick up zones must be kept clear for Ambulance, Fire, and the Handi-Transit bus so as to ensure the safe flow of traffic.

If a hospital staff requests for you to move your vehicle to the correct parking area, please comply. Vehicles may be towed from the Hospital at any time if they interfere with the safety of our patients and the safe operation of traffic at SSCHS.

Thank you for your cooperation.

Chapleau Health Services is now Smoke-Free!

As a health care organization, our primary focus is the health of our community and it's for this reason that smoking is no longer permitted anywhere on SSCHS property. This includes Chapleau General Hospital, Chapleau Medical Center, Bignucolo Residence Courtyard, and areas previously designated as smoking areas. The smoking ban also includes parking lots and personal vehicles parked on SSCHS property. All patients, visitors and staff members are required to leave the hospital property entirely, if they wish to smoke.

Violators of the policy may be asked to leave the property and also may be given trespassing orders if they do not comply with the policy. All nurses at the Family Health Team are trained to offer the "STOP" smoking cessation program to rostered patient. Community members who are not rostered with the Family Health Team are encouraged to see their family doctor regarding options that may help them in their efforts to quit smoking.

We thank everyone for your support in maintaining a healthy, smoke-free environment.

For more information, please email

Health Care Connect

For free and confidential health advice or general health information you can call Telehealth Ontario at 1-866-797-0000, 24 hours a day, 7 days a week. Nursing staff at the hospital cannot give health advice over the phone.

Where should I go when I need immediate and unscheduled care?

In Chapleau you have options:

For true emergency issues, please present to your nearest emergency department or call 911

If you are a patient of Drs. Doris Mitchell, Kendra Saari and Stephen Saari, and you have an urgent but not emergency issue; please contact The Chapleau & District Family Health Team at 705-864-0210 for same day access appointments.

The same day access service is available only to rostered patients of Drs. Doris Mitchell, Kendra Saari, and Stephen Saari.

If you are not currently a patient but would like to become one please contact 1-800-445-1822 to register or register online at

For your regular medical appointments (e.g. prescription renewals, general health checks, chronic disease management, etc.) please call your usual health care provider to book a regular appointment.

Patients of other physicians not listed above should contact that physician's office to get specific information about their patient access.

Scent-Free Policy

Services de santé de Chapleau Health Services is scent-free. Scented products contain certain chemicals that can cause serious problems for people with asthma, allergies, migraines and environmental illnesses. We encourage visitors, employees and volunteers to voluntarily refrain from using scented products.

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