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Patient C.A.R.E. By Your Side

Services de santé de Chapleau Health Services is committed to being recognized by our patients as Compassionate, Accountable, Respectful and Ethical in all aspects of patient treatment.

It is for this reason that we created the "Patient C.A.R.E." service to strengthen, personalize and enhance the relationship between patients, families and our health care team. Our team of health care professionals will strive to make themselves accessible and approachable to our hospital patients.

Our Mission

If you have any questions about your care or treatment, we'll help you understand.

If you wish to offer compliments about the hospital's service or staff, we'll pass it along.

If you have some needs that you feel have not been met, we're here to listen.

We believe that both compliments and complaints offer a unique opportunity of care at Services de santé de Chapleau Health Services.

If you feel you have a problem or concern about your care, follow these steps.

1) Talk to your nurse or physician. If you are still not satisfied, or they are not available, ask to see the unit supervisor.

2) In other areas of the hospital, you may talk to the staff in that department. If no one can assist you, ask to see the supervisor.

3) If you still have any questions or concerns, contact the Patient C.A.R.E. representative.

Office Hours/ Contact Information

Hours:  Monday to Friday, 8:00 am - 4:00 pm
Charlsie Rheaume:  Patient C.A.R.E. Representative
Telephone:  705-864-3091
Email:  communications@sschs.ca

For After-Hours Service

You may leave a message on the Patient C.A.R.E. voice mail at 705-864-3091 or by email at communications@sschs.ca (24 hours a day).

If you need to speak to someone urgently, please ask for the manager on-call.

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