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Complaints and Commendations

C.A.R.E. By Your Side

Services de santé de Chapleau Health Services (SSCHS) is committed to Compassion, Accountability, Respect, and Ethics in all aspects of our care and services.

C.A.R.E. serves to strengthen, personalize, and enhance the relationship between patients, residents, families, and our health care team.

We welcome your feedback regarding your experience at SSCHS.

If you have a concern, complaint, or commendation about our care or services, follow these steps:

1) Talk to your healthcare provider.
2) If they are not available, ask to see the unit supervisor.
3) If you are unable to speak to the unit supervisor, contact the C.A.R.E. representative.

C.A.R.E representative office hours & contact information

Hours:  Monday to Friday, 8:00 am - 4:00 pm
Telephone:  705-864-1520 ext. 3056 (leave a voicemail after hours)

You may also print and fill in our Complaint Form or Commendation Form and mail to:

Services de sante de Chapleau Health Services
PO Box 757
Chapleau, ON
P0M 1K0

If it is after hours and you need to speak to someone urgently, please call 705-864-1520 and speak with the charge nurse. They will pass your message on to the manager on call.