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Patient Information - What You Need To Know

Ontario health card

Bring Your Ontario Health Card

To better serve you, Services de santé de Chapleau Health Services requires you to show your Ontario Health Card each time you come to receive care or services. Your Health Card number is the best way we have to identify you and to make sure we have access to all of your necessary information. Your Health Card number is also used to bill OHIP for some services provided.


As a health care organization, our primary focus is the health of our community and it's for this reason that smoking will no longer be permitted anywhere on SSCHS property. For many years, smoking has been banned within nine metres of any entrance; however we are following the lead of many Ontario hospitals, and will be banning smoking anywhere on SSCHS property, effective on May 1st, 2014. This includes Chapleau General Hospital, Chapleau Medical Center, Bignucolo Residence Courtyard, and areas previously designated as smoking areas. The smoking ban will also include parking lots and personal vehicles parked on SSCHS property. All patients, visitors and staff members will be required to leave the hospital property entirely, if they wish to smoke.

SSCHS Respects your Privacy

All information related to an individual at SSCHS is treated as confidential. This information may be written, verbal or in any other form. Even the knowledge that an individual is in the hospital must not be volunteered or acknowledged by staff without the consent of the individual.

Confidentiality extends to everything the staff at SSCHS learns in the exercise of their duties. It extends to both important and unimportant information, the nature of the patient/client's illness, the cause, the treatment and all information the patient/client may disclose with a view to giving a better understanding for treatment of the condition, etc.; all information the physician learns from the examination of the patient; the reactions of the patient, their conduct in the hospital; anything that may be disclosed while in delirium; their financial status; the conditions at home; or domestic difficulties. These are all confidential matters.

Patient Rights and Responsibilities

Patient Rights and Responsibilties