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Patient Information - What You Need To Know

Ontario health card

Bring Your Ontario Health Card

To better serve you, Services de santé de Chapleau Health Services requires you to show your Ontario Health Card each time you come to receive care or services. Your Health Card number is the best way we have to identify you and to make sure we have access to all of your necessary information. Your Health Card number is also used to bill OHIP for some services provided.

Smoking Not Permitted

Smoking is not permitted anywhere on SSCHS property. This includes Chapleau General Hospital, Chapleau Medical Centre, Bignucolo Residence courtyard, Cedar Grove, and any areas previously designated as smoking areas. This also includes parking lots and personal vehicles parked on SSCHS property. All patients, visitors, and staff members will be required to leave the SSCHS property entirely if they wish to smoke.

We Are Scent Free

SSCHS is a scent-free environment. Scented products contain certain chemicals that can cause serious problems for people with asthma, allergies, migraines, and environmental illnesses. We ask patients, visitors, and staff to refrain from using scented products.

SSCHS Respects your Privacy

All information related to an individual at SSCHS is treated as confidential. This information may be written, verbal or in any other form. Even the knowledge that an individual is in the hospital must not be volunteered or acknowledged by staff without the consent of the individual.

Confidentiality extends to everything the staff at SSCHS learns in the exercise of their duties. It extends to both important and unimportant information, the nature of the patient/client's illness, the cause, the treatment and all information the patient/client may disclose with a view to giving a better understanding for treatment of the condition, etc.; all information the physician learns from the examination of the patient; the reactions of the patient, their conduct in the hospital; anything that may be disclosed while in delirium; their financial status; the conditions at home; or domestic difficulties. These are all confidential matters.

Patient Rights and Responsibilties
Patient Safety and You